Last updated: June 17, 2025
Welcome to CloudExplain ("we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CloudExplain regarding your use of our explainable AI platform and related services.
By creating an account, accessing, or using CloudExplain, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
CloudExplain provides an explainable artificial intelligence platform that enables users to:
To access certain features, you must create an account by providing accurate, current, and complete information. You may register using:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
You must be at least 16 years old to use CloudExplain. By using our service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
You may use CloudExplain only for lawful purposes and in accordance with these Terms. You agree to use the service responsibly and professionally.
You agree not to:
We process your data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
You are responsible for ensuring that any data you upload complies with applicable laws and regulations. You must have appropriate rights and permissions for all data you process through our service.
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and you acknowledge the inherent risks of data transmission over the internet.
CloudExplain and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any data, models, or content you upload to CloudExplain. By using our service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing our services.
Explanations and analyses generated by our platform remain your property, subject to our underlying intellectual property rights in the platform technology.
We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or technical issues.
We reserve the right to modify, suspend, or discontinue any aspect of our service at any time with reasonable notice to users.
CloudExplain offers both free and premium subscription tiers. Paid subscriptions provide additional features and increased usage limits.
Payments are processed securely through third-party payment processors. You agree to provide accurate payment information and authorize us to charge your payment method.
You may cancel your subscription at any time. Refunds may be provided at our discretion in accordance with applicable consumer protection laws.
To the maximum extent permitted by law, CloudExplain shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the legal theory.
Our total liability to you for any claims arising from these Terms or your use of the service shall not exceed the amount you have paid us in the twelve months preceding the claim.
CloudExplain is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
You agree to indemnify, defend, and hold harmless CloudExplain from any claims, damages, losses, costs, or expenses arising from your use of the service, violation of these Terms, or infringement of any rights of another party.
You may terminate your account at any time by contacting our support team or using the account deletion feature.
We may terminate or suspend your account immediately if you violate these Terms or for any other reason at our sole discretion, with or without notice.
Upon termination, your right to access and use the service will cease immediately. We may retain certain information as required by law or for legitimate business purposes.
These Terms shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms or your use of CloudExplain shall be subject to the exclusive jurisdiction of the courts of Germany.
In accordance with German law, we encourage users to first attempt to resolve disputes through direct communication with our support team. If necessary, disputes may be resolved through mediation or arbitration as provided by German civil procedure law.
We may update these Terms from time to time. We will notify users of material changes via email or prominent notice on our platform. Continued use of the service after changes constitutes acceptance of the new Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions about these Terms of Service, please contact us at:
Email: info@cloudexplain.eu
Address: Lothringerstraße 7, 81667 Munich
These Terms are written in English. In case of any conflict between the English version and any translation, the English version shall prevail.